We rarely cancel events due to adverse weather conditions, but when we have to we will contact you to see if you prefer a refund or to use the ticket for a rescheduled event.
If the event goes ahead in bad weather, we don’t offer a refund; we believe that good clothing and a warm fire are enough to entice you out! We only cancel if the winds are above 25mhp or there is a combination of cold and high wind.
Ticket holders may cancel and receive a full refund up to four weeks before an event. After that, if you cannot make the event we suggest you can give it to a friend. This is because we are a small company and we have to pay all of our staff regardless of cancellations, our margins are low as we want to keep prices low and affordable.
Please email email@example.com to arrange a name change for a ticket.